Terms of Service

The service

clicked.bio provides link-in-bio portals that let creators and agencies publish links, content blocks, post links, and audience capture forms. The service may evolve over time, including beta features and new plans.

Service operator

clicked.bio is owned and operated by Papagoose LLC. References in these terms to "clicked.bio," "we," "us," or "our" mean Papagoose LLC and its operation of the clicked.bio service. For your clicked.bio platform subscription, Papagoose LLC (d/b/a clicked.bio) is the merchant of record.

Accounts

• You must provide accurate information and keep your account secure.
• You are responsible for all activity under your account.
• Owners can invite editors and viewers; owners are responsible for their portal teams.

User content

You retain ownership of the content you upload or publish. By using clicked.bio, you grant us a license to host, store, reproduce, and display your content as needed to operate the service.

• You are responsible for the legality of the content, links, and offers you publish.
• You must have the rights to any images, videos, or trademarks you use.
• We may remove content that violates these terms or our policies.

Audience capture

Portal owners may collect emails and lead fields from visitors. Portal owners are responsible for complying with marketing consent laws and honoring unsubscribe requests.

clicked.bio may send auto-reply or campaign emails when enabled by a portal owner. Portal owners are responsible for obtaining consent where required and complying with applicable email marketing laws.

Payments, subscriptions, and refunds

clicked.bio uses Stripe as its payment processor in two directions: Stripe Connect Express for paying creators directly when their visitors purchase through their portal, and a direct platform-billing relationship for any clicked.bio subscription fees you pay to us. The following terms apply to any payment made or received through the service.

For buyers (people paying through a creator's portal)

• Merchant of record. When you purchase from a creator's portal, the creator is the merchant of record. Your payment goes to the creator's Stripe account. clicked.bio facilitates the transaction and may take a platform fee.
• Card data. Card numbers and other sensitive payment details are collected and stored by Stripe, not by clicked.bio. See our Privacy Policy for details.
• Saved cards. If you choose to save a card for future purchases or for a recurring subscription, your express consent is required at checkout. You may remove saved cards at any time through the Stripe-hosted Customer Portal we link from your account, or by contacting the creator.
• Subscriptions and recurring billing. If you start a subscription, you authorize the creator (via Stripe) to charge your payment method on the recurring schedule disclosed at checkout (for example, "$10 per month" or "$80 per year") until you cancel. The amount, currency, and frequency are shown before you confirm. Subscriptions renew automatically. You can cancel at any time through the Customer Portal; cancellation takes effect at the end of the current billing period unless otherwise stated.
• Free trials. If a subscription includes a free trial, the trial converts to a paid subscription automatically at the trial's end unless you cancel before then. The price and renewal date are disclosed at signup.
• Authentication. Some card payments (including most EU/UK transactions under PSD2) require Strong Customer Authentication via 3-D Secure. Stripe handles this challenge; if authentication fails, the transaction will not complete.
• Refunds. Refund eligibility and policy are set by the creator. Refund requests should be directed to the creator first. Where a creator's policy is silent, no refund is guaranteed except as required by applicable consumer-protection law.
• Disputes and chargebacks. If you believe a charge is unauthorized or incorrect, you may dispute it with your bank or card network. Disputes are handled by Stripe, your card network, and the creator under standard card-network rules. You agree to attempt to resolve issues with the creator before initiating a chargeback.

For creators (people receiving payments through a portal)

• Stripe-managed account. To accept payments you must connect a Stripe Connect Express account through clicked.bio. By doing so, you agree to Stripe's Connected Account Agreement and Stripe's terms.
• Funds flow directly to you. Customer payments are charged on your connected Stripe account and paid out by Stripe on the schedule that account governs. clicked.bio does not act as a money transmitter or hold your funds.
• Platform fees. clicked.bio may deduct a platform fee from each transaction at the rate disclosed in your account or the published pricing page in effect when the transaction occurs.
• Tax and compliance. You are solely responsible for collecting and remitting any sales, VAT, GST, withholding, or other taxes applicable to your sales, and for complying with consumer-protection, refund, recurring-billing, and disclosure laws in jurisdictions where your buyers reside.
• Refunds and disputes. You are responsible for setting and disclosing your refund and cancellation policy and for honoring it. Disputed transactions and chargebacks are debited from your Stripe balance under Stripe's rules; clicked.bio is not liable for chargeback losses or fees.
• Restricted businesses. Your sales must comply with Stripe's Restricted Businesses list. We may suspend payment functionality on a portal that violates Stripe's policies or applicable law.
• Misrepresentation. You may not represent yourself as clicked.bio or imply that clicked.bio is the seller. Receipts, refund pages, and customer-service references must identify you as the merchant.

For your clicked.bio subscription

If you subscribe to a paid clicked.bio plan, this is a separate transaction in which clicked.bio is the merchant and you are the buyer:

• Pricing and disclosure. Your plan price, currency, billing interval, and what is included are disclosed before you confirm checkout. Plans are paid up front for the disclosed period (typically monthly).
• Recurring billing and authorization. By subscribing, you authorize clicked.bio (via Stripe) to charge your saved payment method on the recurring schedule shown at checkout, until you cancel. Subscriptions renew automatically.
• Self-serve cancellation. You can cancel your clicked.bio subscription at any time from your account dashboard, which redirects to a Stripe-hosted Customer Portal. Cancellation takes effect at the end of the current billing period; you keep access through the period you've paid for. We do not pro-rate refunds for unused time on a cancelled subscription.
• Failed payments. If a renewal payment fails, we follow Stripe's standard dunning flow (retry attempts and email notices). If the payment ultimately fails, your account is downgraded to the free tier and any tier-gated features become unavailable, though your data is retained.
• Plan changes. If you upgrade or downgrade between paid plans, Stripe pro-rates the difference automatically. Changing tiers does not extend your billing cycle.
• Refund policy. Subscription fees are non-refundable except where required by law. If you believe a charge is incorrect, contact us before initiating a chargeback so we can resolve it directly.
• Suspension. We may suspend access for violation of these terms, the Acceptable Use Policy, or for unpaid balances after the dunning window. We will not suspend solely because of a transient payment failure that resolves itself within Stripe's normal retry window.

Acceptable use

Use of the service must comply with the Acceptable Use Policy. Prohibited activities include illegal, hateful, or abusive content, phishing, malware, and spam.

Third-party services

clicked.bio integrates with third-party services. Your use of those services is subject to their terms and policies, including:

• Stripe for payments, payouts, saved cards, and subscriptions — see Stripe Services Agreement, Connected Account Agreement, and Stripe Privacy Policy.
• PayPal for alternative checkout where enabled by a creator.
• Instagram, analytics providers, and tracking pixels as described in our Privacy Policy.

Termination

We may suspend or terminate access to the service if these terms are violated or if required to comply with law. You may stop using the service at any time by contacting us.

Disclaimers

The service is provided on an "as is" and "as available" basis. We do not make warranties of any kind, including fitness for a particular purpose or non-infringement.

Limitation of liability

To the maximum extent allowed by law, clicked.bio will not be liable for indirect, incidental, special, consequential, or punitive damages, or any loss of profits or revenues.

Contact

Questions about these terms, billing, or refund requests on a clicked.bio subscription can be sent to our contact form.